Important Update to Our Digital Banking Experience

Re-Enroll in Online or Mobile Banking Starting Wednesday, November 13th!

We are excited to announce improvements to our Digital Banking services! As part of this upgrade, all members MUST re-enroll in either Online Banking or our NEW Mobile Banking App to continue accessing their accounts.

What You Need to Know:

• After the upgrade, your old credentials will no longer work.

• Prior to November 13th, make sure your contact information on file is up-to-date.

• You will need to provide the following to re-enroll:

  • Date of Birth
  • Last four digits of your Social Security Number (SSN/ITIN)
  • Member Number

   

Need help finding your Member Number?

• • Your Member Number can be found on the membership card you received when you opened your account.
  • If you no longer have your card, you can call our office at 608-323-2126 or stop by to request a new membership card.

 

Note: You only need to re-enroll once. If you have already re-enrolled in Online Banking, your NEW credentials will work for the Mobile App as well. Your new login information can be used for both Online Banking and the Mobile App, so there’s no need to re-enroll separately for each.

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How to Re-Enroll in Digital Banking

Follow the steps in our video tutorials for a seamless re-enrollment process:

• How to Enroll
• How to Login
• Forgot User ID
• Forgot Password
• Unlock Your Account

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New Mobile Banking App!

 Follow these easy steps to get started:

1. Download the New Mobile App - Search for Arcadia Credit Union on the App Store!

   • Scan the QR code below to download the app on your device:

• Android Devices  
  • Click Here to Download

• Apple Devices 
  • Click Here to Download

1. Re-Enrollment Process

   • Open the app and follow the on-screen instructions. Make sure you have your Date of Birth, the last four digits of your SSN, and your Member Number ready, as you'll need these for re-enrollment.   
     • Note: You only need to re-enroll once. If you have already re-enrolled in Online Banking, your NEW credentials will work for the Mobile App as well. Your new login information can be used for both Online Banking and the Mobile App, so there’s no need to re-enroll separately for each.

2. Need Help?

   • Watch our Enrollment Help Video for step-by-step guidance on setting up your account in the new app.

With our new mobile banking platform, you can easily manage your accounts, apply for loans, and much more—all from one app. Enjoy the convenience of our online banking suite, whether you're on the go or at home.

Have Questions or Need Help?

If you encounter any issues during the re-enrollment process, please contact our support team at 608-323-2126 or visit us for assistance.

Thank you for your cooperation as we work to bring you a better digital banking experience!