Online / Mobile Banking

Frequently Asked Questions

Q: I already use online banking. Do I need to re-enroll?

A: Yes, all users—both new and existing—must re-enroll starting November 13th. After the system upgrade, your current login credentials will no longer work. 

Q: Do I need to re-enroll separately for the Mobile App if I've already re-enrolled in Online Banking?

A: No, you only need to re-enroll once. If you have already re-enrolled in Online Banking, your NEW credentials will work for the Mobile App as well. Your new login information can be used for both Online Banking and the Mobile App, so there’s no need to re-enroll separately for each.

Q: What information do I need to re-enroll?

A: To re-enroll, you will need the following details:

• Date of Birth
• Last four digits of your Social Security Number (SSN)
• Member Number

Need help finding your Member Number?
Your Member Number is located on the membership card you received when you opened your account. If you no longer have the card, you can call us at 608-323-2126 or visit our office to request a new one.

Q: What can I do with the new Online and Mobile Banking?

A: Our upgraded online and mobile banking services let you manage nearly all of your accounts from one place. Popular features include:

• Reviewing account history
• Making transfers
• Paying loans and credit cards
• Paying bills with Bill Pay
• Reviewing monthly statements
• Depositing checks using mobile deposit
• Viewing cleared checks
• Opening new accounts
• Applying for loans
• Setting up debit card alerts and travel notices via the integrated SHAZAM system (previously required login to a separate app)

Q: Will I automatically be signed up for e-statements when I enroll in Online or Mobile Banking?

A: Yes, when you sign up for Online Banking or our Mobile App, you will be automatically enrolled for e-statements. This helps promote security, convenience, and eco-friendly practices.

Q: Do I need to sign up separately for Bill Pay and Mobile Deposit services?

A: Yes, within the new Online Banking or Mobile App, you will need to enroll separately and accept the terms and conditions for both Bill Pay and Mobile Deposit services. For more details, visit the Bill Pay or Mobile Remote Deposit tabs.

Q: How secure is Online Banking?

A: Your security is our top priority. Arcadia Credit Union uses advanced encryption technology to ensure your personal and financial information is always safe.

Q: How do I download the new mobile app?

A: Download the App
The app will be available for download on the Apple App Store and Google Play on November 13th. (Just search Arcadia Credit Union) or follow the links below to download the app for your device:

• Apple: Arcadia Credit Union Mobile App
• Google: Arcadia Credit Union Mobile App

Download the app today and enjoy a seamless mobile banking experience!

Educational Resources

To help you get the most out of the new app, we’ve put together a series of educational videos that cover everything from enrolling to troubleshooting. Be sure to check out these tutorials for a smooth transition to the new app.

• How to Enroll
• How to Login
• Forgot User ID
• Forgot Password
• Unlock Your Account
• How To: Mobile Banking*

*You only need to re-enroll once. If you have already re-enrolled in Online Banking, your NEW credentials will work for the Mobile App as well. Your new login information can be used for both Online Banking and the Mobile App, so there’s no need to re-enroll separately for each.

Improved Online Banking Experience! 

We’re excited to announce that our new and improved Online Banking will be available starting November 13th! This update will offer you a more seamless and convenient way to manage your finances, including:

• Easy enrollment with enhanced security features (Updated credentials required on or after November 13th)
• Apply for loans and open new accounts online
• Manage debit cards, set alerts, and pay bills through our integrated platform
• Access all your banking needs in one place, with a modern and user-friendly interface

To re-enroll, you’ll need your Date of Birth, the last four digits of your SSN, and your Member Number*.  

Please be aware of scheduled downtime for the transition, from 6 PM on Tuesday, November 12th until 9 AM on Wednesday, November 13th.

Get Started - Make more time for yourself with fewer trips to the credit union!

Need Help?

• Re-enrolled via the APP? If you have re-enrolled using the NEW Mobile App on or after November 13th, your NEW credentials will work for Online Banking!
• Still need to re-enroll? If you have not re-enrolled via our NEW Mobile App, watch the video below for step-by-step guidance on setting up your new account via online banking.  

How to Enroll

*Member number is found on the card and membership agreement provided at closing.  Don't know your membership number - give us a call at 608-323-2126.  

Mobile Apps available for both IOS/Apple & Android

With our updated app, you'll enjoy a streamlined banking experience, featuring:

• Easy enrollment (Updated credentials required on or after November 13th)
• Apply for loans and open new accounts directly through the app
• Manage debit cards, set alerts, and pay bills with ease
• Convenient mobile check deposit, all in one place!

To enroll, you’ll need your Date of Birth, the last four digits of your SSN, and your Member Number*.

Need Help?

• Note: If you have re-enrolled into online banking on or after November 13th, your NEW credentials will work for the Mobile App! 

• • If you have not enrolled via online banking, watch our Enrollment Help Video for step-by-step guidance on setting up your account in the new app. 

Follow the links below to download the app for your device:

• Apple: Arcadia Credit Union Mobile App
• Google: Arcadia Credit Union Mobile App

*Member number is found on the card and membership agreement provided at closing.  Don't know your membership number - give us a call at 608-323-2126.  

¹Wireless carrier data rates may apply.

Important Update: Automatic Enrollment in E-Statements!

When you sign up for our new Online or Mobile Banking, you will automatically be enrolled in e-statements. This eco-friendly and convenient option offers several benefits, including:

• Faster Access: Get your statements quicker—no more waiting for the mail.
• Email Notifications: You’ll receive an email as soon as your statement is ready.
• Secure & Convenient: Reduce the risk of lost or stolen mail, while enjoying 24/7 access to your statements.
• Less Clutter: Keep your home paper-free by storing your statements digitally.
• Download & Print: You can download your e-statements for permanent storage or print them whenever you need.
• Environmentally Friendly: Help us reduce paper usage and contribute to a greener planet.

Turn Your Smartphone Into a Check Depositing Machine!

When you sign up for Mobile Remote Deposit Capture, your smartphone’s camera makes depositing checks quick and easy! Here’s how it benefits you:

• Save Time: Deposit checks anytime, without needing to visit our office.
• 24/7 Convenience: Make deposits even when we’re closed.
• Added Security: Reduce the risk of lost or stolen checks.
• No Extra Equipment Needed: All you need is your smartphone or tablet with a camera.
• Free to Use: This tool comes at no cost, available through our mobile and online banking.
• Great for Small Businesses too!

Ready to enjoy the convenience? Try it out today in our new mobile app!

^{Mobile Remote Deposit Capture allows you to deposit most U.S. consumer and business checks; however some limitations apply. Arcadia Credit Union reserves the right to establish and assign limits for this service and to modify such limits from time to time. Our standard practice is to make funds from your mobile remote deposit available to you on the first business day after the day we receive your deposit. For a complete disclosure of funds availability, refer to the Funds Availability Notice you received at account opening. For additional information refer to the Mobile Remote Deposit Capture Agreement which will be provided via mobile banking/online banking at the time of initiation or call us at 1.800.325.2126 to be provided a copy.} 

How to Use Bill Pay in Our Online and Mobile Banking Platform

Managing your bills has never been easier with our Bill Pay service, available directly through our online and mobile banking platform. This guide will walk you through how to get started and highlight the key benefits of using Bill Pay for your financial management.

Step-by-Step Instructions to Enroll in Bill Pay:

1. Log in to Your Account: Start by logging in to your account through our Online Banking platform or the Mobile Banking app.

2. Navigate to Transfer Funds: Once logged in, look to the right side of the screen. Under the Transfer Funds section, you will see a variety of options.

3. Select the Pay Bills Icon: Click on the Pay Bills icon. This will take you to the enrollment page for our Bill Pay service.

4. Enroll and Accept Terms: To activate Bill Pay, follow the on-screen instructions to enroll. You will be asked to accept the terms and conditions of the Bill Pay service. Once you agree, you will be able to start setting up your bill payments.

5. Add Your Payees: After enrolling, the next step is to add the payees (such as utility companies, credit card issuers, or other service providers) to whom you want to make payments. You will need details such as account numbers and mailing addresses for these companies.

6. Schedule Payments: Once your payees are added, you can start scheduling payments. You can set up one-time payments or recurring payments, depending on your needs.

7. Track and Manage Payments: Easily track your scheduled, pending, and completed payments all within the Bill Pay section. You can also set reminders or notifications to keep on top of due dates.

Benefits of Using Bill Pay:

• Convenience: Pay all your bills from one place, without needing to visit multiple websites or mail physical checks.
• Automated Payments: Set up recurring payments so you never miss a due date.
• Cost Savings: Reduce or eliminate the need for postage and checks, saving you both time and money.
• Security: Keep your sensitive financial information secure by paying through our trusted online and mobile banking platform. No more sharing your bank details on third-party websites.
• Easy Tracking: All your payment history and upcoming payments are stored in one place, making it simple to stay organized and manage your finances effectively.

By utilizing the Bill Pay service, you streamline your financial routine and gain peace of mind knowing your payments are securely handled.

If you haven’t already enrolled, now is the perfect time to take advantage of this feature!